Shipping policy
Shipping Policy
Where We Ship We currently ship within Canada only. We hope to expand to additional destinations in the future.
Presale Orders All presale orders will be fulfilled at no additional cost to you. Depending on your location and available options at the time of fulfillment, your order may be delivered via carrier shipping, local personal delivery, or made available for collection at a partner location or event. You'll be contacted directly with your fulfillment details and next steps once your order is ready.
Carrier Shipping For orders fulfilled via Canada Post, you'll receive a confirmation email with tracking information once your order ships.
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Processing time: 1-3 business days before your order ships
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Estimated delivery: 2-9 business days within Canada after shipping
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Remote areas may require additional time
Shipping Costs Shipping and delivery costs for non-presale orders are calculated at checkout based on your location and order details. We'll update this policy as our fulfillment options evolve.
Delays We do our best to meet estimated timelines, but delivery delays can occasionally occur due to carrier volume, weather, or other factors outside our control. If your order is significantly delayed, please don't hesitate to reach out.
Questions? Contact us at olivia@pieceofmindpuzzles.ca and we'll be happy to help.